“We,” “us,” and “our” refer to Cornerstone Finance located at Suite 302/Level 3, 69-71 Walker Street, North Sydney, NSW 2060.
We understand the importance of protecting your personal information. This document outlines our privacy policy regarding the personal information we hold about you and how we manage that information.
We acknowledge that any personal information we collect will be used solely for the purposes it was collected for or as permitted by law. It is crucial for us that you feel confident that your personal information is handled securely.
Our commitment regarding personal information is to comply with the Australian Privacy Principles as outlined in the Privacy Act and any other relevant laws.
Personal information refers to information from which your identity can be reasonably ascertained. This may include information or opinions about you and could also include credit information.
Credit information is used to assess your eligibility for finance and may include details of outstanding finance, repayment history, and any defaults. Typically, credit information is exchanged between credit and finance providers and credit reporting bodies.
The types of personal information we may collect about you include your name, date of birth, address, account details, occupation, and other identifying information.
If you apply for finance, we may also collect information about your dependents, cohabitants, length of time at your current address, employment details, and proof of earnings and expenses. If you apply for an insurance product through us, we may also collect your health information, which we will only collect with your consent.
We collect personal information to assess your application for finance and manage that finance. Additionally, we may collect your personal information for direct marketing and managing our relationship with you. Occasionally, we may offer you other products and services.
To maintain a successful business relationship, we may disclose your personal information to other organizations that provide products or services we use or market. We may also disclose your information to any organization that has or is considering having an interest in your finance or our business.
Where practical and reasonable, we will collect your personal information directly from you. We may also collect information from finance brokers and other professionals such as accountants and lawyers.
We may disclose your personal information to:
Before disclosing your personal information to another party, we will take all reasonable steps to ensure:
(a) The person or organization has a commitment to protecting your personal information at least equal to ours, or (b) You have consented to the disclosure.
We may use cloud storage to store your personal information, which may be located outside Australia.
To ensure timely processing of finance applications, we may engage external processing companies, some based in the Philippines. These companies are subject to the Privacy Act 1988 (Cth).
We may use your personal information to provide you with current information about finance, offers of interest, changes to our organization, or new products or services.
If you do not wish to receive marketing information, you may decline at any time by contacting us at (02) 9098 5299 or writing to us at Suite 302/Level 3, 69-71 Walker Street, North Sydney, NSW 2060. If the marketing is via email, you can use the unsubscribe function. We will not charge for this request and will act promptly.
We strive to keep your personal information accurate and up-to-date. You may inform us of any changes to your information. We will generally rely on you to ensure the information we hold is accurate and complete.
You may request access to the personal information we hold about you at any time. We may charge a fee for retrieving and supplying the information.
We usually respond to requests within seven days. Some requests may require contacting other entities, and we will inform you if we deny access to your information, explaining the reasons.
If your information is incorrect, you may request corrections. We will respond within seven days and update the information within 30 days, if appropriate.
We do not use or disclose government identifiers, such as your tax file number, except as required by law.
Where lawful and practical, we will offer you the option of doing business with us without providing personal information, for example, when making general inquiries.
We will only collect sensitive information with your consent. This includes information related to your racial or ethnic origin, political opinions, trade or professional associations, sexual preferences, criminal record, or health.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, modification, or disclosure. We store information in both paper and electronic forms in a secure environment.
If you are dissatisfied with how we have handled your personal information or our compliance with the Privacy Act, you can contact our complaints officer at (02) 9098 5299. We will acknowledge your complaint within seven days and provide a decision within 30 days. If you are dissatisfied with our response, you may contact the Privacy Commissioner at www.oaic.gov.au or 1300 363 992.
You may request more information about how we manage your personal information by contacting us.
We regularly review and update our policies to keep up with market expectations, technological changes, and legal requirements. As a result, this privacy policy may change from time to time. You may request this policy in an alternative form.
This Privacy Policy came into effect on 25/01/2023.
For any questions or further information, please contact us at:
Cornerstone Finance
Suite 302/Level 3, 69-71 Walker Street
North Sydney, NSW 2060
Phone: (02) 9098 5299
Website: www.cornerstonefinance.com.au
We’re here to assist you and provide the guidance you need to achieve your financial goals. Your success is our priority, and we look forward to hearing from you soon.
